Average Score (408 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

408 Ratings

4.8 Average

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  • Paul F.06-27-2025

    TYPE:ServiceMODEL:TiguanYEAR:2024

    Amazing service ! Period

  • Stanley C.06-27-2025

    TYPE:ServiceMODEL:JettaYEAR:2025

    Easy to schedule, courteous associates, done on time and communicated

  • Wayne T.06-27-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024

    Your Service Manager Steve Bertran is great and looked after an additional issue with my VW

  • Albert J.06-26-2025

    TYPE:ServiceMODEL:JettaYEAR:2020

    The estimate for the repair needed was astronomical. This is the second time this problem occurred with this vehicle, first repaired @ $20k miles, now again @ $51 k miles.

  • Matthew M.06-26-2025

    TYPE:ServiceMODEL:TiguanYEAR:2021

    Everyone at the service department is very nice and professional! I always deal with Casie she is absolutely the best!

  • Ania K.06-25-2025

    TYPE:ServiceMODEL:AtlasYEAR:2025

    Although I was super nervous with the 2025 Atlas ALREADY needing a replacement part at 185 miles, the customer service was outstanding. Everyone, including Steve, were efficient and helpful.

  • Cheryl C.06-25-2025

    TYPE:ServiceMODEL:TaosYEAR:2024

  • Joyce B.06-25-2025

    TYPE:SalesMODEL:TiguanYEAR:2025

  • Christopher J.06-24-2025

    TYPE:ServiceMODEL:AtlasYEAR:2021

  • Ismar Z.06-22-2025

    TYPE:ServiceMODEL:ArteonYEAR:2023