TYPE:ServiceMODEL:TiguanYEAR:2018
We dropped off the SUV at 9:30 am. we did not get a text for the vehicle until 2:55 pm. why did it take so long to get this service started?
Average Score (415 reviews):4.8
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
11-04-2024
Hello Bart, Our apologies for any delays with the time to complete your service. Please know this was not our intentions. We truly appreciate your business here at Boast Volkswagen. Sincerely, your Service Team
TYPE:ServiceMODEL:ID.4YEAR:2023
TYPE:SalesMODEL:AtlasYEAR:2024
TYPE:ServiceMODEL:ArteonYEAR:2023
TYPE:ServiceMODEL:TiguanYEAR:2021
This was the worst experience I’ve ever had with bob boast. Prior to this I thought very highly of the dealership and was speaking with a dealer about the purchase of a second car. I had previously dealt with Christina who was very attentive and helpful. I can not say the same about Casey. My car had been getting service there for nearly 2 months. Casey refused to loan me a loaner car for 2 months. I asked her several times for one, to which she told me there was none available. I was told that there were 2 vehicles given out after the hurricane. My care had been there prior to and during the hurricane. I again asked Casey for a loaner and she refused me. I made her aware I had been ubering to work, to which she stated others needed the vehicles more than I did since “I had warranty reimbursement and can pay for a rental.” Casey had my original claim denied causing me more money time and inconvenience stating the cause for the malfunction was an “outside influence.” I came out of pocket to repair the damage to the oil pan to learn the same issue had occurred to the brand new oil pan, as it did the original one. Casey displayed an attitude as if she didn’t care about the issues at hand. She became frustrated when I asked for an explanation stating “you need to speak with Drive easy not me!” I expressed my disappointment with Casey regarding her decision to refuse me a loaner car for 2 months, and she finally offered me a loaner stating one had just come in, then with the following notice that my car was ready for pick up. This was very sarcastic and disrespectful of her to offer me a loaner and tell me my car was ready in the same sentence. I never wish to work with her again. She is in my opinion is disrespectful, rude and totally disregarded me as a customer, without what seemed to be no remorse. I am out of pocket over $1,000 on Ubers rides, parts labor, and rental car fees not covered by the warranty. Which all could have been avoided had Casey taken consideration to value me as a customer.
11-04-2024
Hello Katrice, Our deepest apologies for the poor experience. Please know this was not our intentions. We do appreciate your business here at Boast Volkswagen. Sincerely, your Service Team
TYPE:ServiceMODEL:BeetleYEAR:2019
The staff at Bob Boast is exception. Even though there may be several customers waiting inline to speak with someone they keep calm, patient, and show genuine concern with each customer. Good job. Mary Sproat Sarasota
11-04-2024
Hello Mary, Thank you for the kind words as we truly appreciate your business here at Boast Volkswagen. Sincerely, your Service Team
TYPE:ServiceMODEL:TiguanYEAR:2024
The service department was not aware that there were two issues to be resolved and only took care of one. Then they realized the other issue had to be resolved. This added to my wait time by more than two hours.
11-04-2024
Hello Robert, Our apologies for the extended time to complete the repairs to your vehicle and any confusion during the check in process. Please know this was not our intentions. We appreciate your business here at Boast Volkswagen and want to take care of all your service needs. Sincerely, your Service Team
TYPE:ServiceMODEL:AtlasYEAR:2024
Unknowingly showed up a day early for software update and they accommodated me. Awfully nice of them.
11-01-2024
Hello James, We appreciate your business here at Boast Volkswagen. Sincerely, your Service Team
TYPE:ServiceMODEL:TiguanYEAR:2023
Quick, efficient service. Great communication and quality work.
11-01-2024
Hello Kimberly, Thank you for the kind words. We truly appreciate your business here at Boast Volkswagen. Sincerely, your Service Team
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024
Excellent customer service, very professional staff. They exceeded expectations in servicing my car and attending to my needs.