TYPE:ServiceMODEL:Atlas Cross SportYEAR:2023
Service technician was oilite and attentive...successful repair...
Average Score (415 reviews):4.8
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
11-13-2024
Hello George, It truly sounds like a success story. We appreciate your time to complete our survey as well as your business here at Boast Volkswagen. Sincerely, your Service Team
TYPE:SalesMODEL:AtlasYEAR:2025
TYPE:ServiceMODEL:TaosYEAR:2023
Overall the service was ok The dealership is clean and the waiting area was fine The drop off and pick up service is very much appreciated. The only complaint was that on the day after the oil change I was driving in the area of the dealership and a message popped up on the dashboard saying there was too much oil in the engine. I went to the dealership and they immediately corrected the mistake. I find it difficult to understand how that could happen. Oil changes are so basic I have never experienced that before.
11-11-2024
Hello David, Our apologies for the return visit. Please know this was not our intentions. We appreciate your business here at Boast Volkswagen. Sincerely, your Service Team
TYPE:ServiceMODEL:JettaYEAR:2023
I would like to start off by saying my issue was never with my service advisor. My issue was with the service manager Steve who I requested a call from more than 6 times. Left 2 voicemails as well. I took my vehicle in for stalling which they fixed no problem. However the rear brakes were due to be changed at just 28k miles. To my surprise I was informed this is a common issue with this model & the warranty was extended to 24k miles for this issue. The service manager refused to do anything besides a 50/50 split after I complained and expressed concerns. Didn't want to communicate directly with me by any means. Technicians also failed to perform an oil change on the vehicle which is covered by warranty so one week after picking up the vehicle my car is due for an oil change and BACK to the shop it goes. I will never recommend this dealership and wish I had never stepped foot in it. Steve needs to be demoted to fired.
11-11-2024
Hello Jessica, Our deepest apologies for the poor service experience. Please know this was not our intentions. We appreciate your business here at Boast Volkswagen. Sincerely, your Service Team
TYPE:ServiceMODEL:JettaYEAR:2023
TYPE:ServiceMODEL:TiguanYEAR:2019
Took too long
11-07-2024
Hello Keith, Our apologies for the extended time to complete your Service to your vehicle. Please know this was not our intentions. We appreciate your business here at Boast Volkswagen. Sincerely, your Service Team
TYPE:ServiceMODEL:PassatYEAR:2019
They created a space for my vehicle to be serviced at short notice, as it was an emergency, and I was far away from home.
11-07-2024
Hello Dione, We would like to thank you for your business here at Boast Volkswagen. Sincerely, your Service Team
TYPE:SalesMODEL:Golf GTIYEAR:2024
Everyone involved was personable, knowledgeable, friendly and professional.
TYPE:ServiceMODEL:JettaYEAR:2020
The service dept and director Steve Bertran did everything they could to make my experience A+
11-05-2024
Hello Carla, We truly appreciate your patience during the extended time for repairs. Please do not hesitate to contact us with any questions or concerns regarding your vehicles future needs. Sincerely, your Service Team
TYPE:ServiceMODEL:TiguanYEAR:2021