The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:ID.4YEAR:2023
I brought my car in because the navigation has it thinking it’s located in the Gulf of Mexico and I was told that is a Verizon problem that they can’t fix and my car was returned to me. Upon getting my car back, it was no longer syncing with myVW app so I can’t track its charging (ID4) or turn on/off climate settings from my phone. It’s basically an electric car with 0 smart features. It’s worse off than when I brought it in.
08-07-2025
Hello Kevin, Thank you for completing our survey. We apologize for any inconvenience this may have caused while we are awaiting the resolution. Let us talk with our tech team as this should have no effect on your phone application App. Sincerely, your Service Team
TYPE:ServiceMODEL:AtlasYEAR:2024
The service was exceptional. You kindly got me right in to replace a tire. I thankfully have the tire warranty package for this very reason. On a Saturday to boot, you made time for me!!! Thanks to all from the moment I called to the service provided.
08-07-2025
Hello Colin, Thank you for the kind words. We appreciate your business here at Boast Volkswagen. Please do not hesitate to contact us with any questions or concerns regarding your vehicle's needs. Sincerely, your Service Team
TYPE:ServiceMODEL:TiguanYEAR:2019
It was great service. No issues, except I did call and left a message with someone to schedule my appointment and I never received a phone call back. Then, I schedule online instead.
08-07-2025
Hello Luz, Our apologies for the poor communication. Please know this was not our intentions. We truly appreciate your business and your time to complete our survey. Sincerely, your Service Team
TYPE:ServiceMODEL:TiguanYEAR:2024
TYPE:ServiceMODEL:AtlasYEAR:2024
TYPE:ServiceMODEL:ID.4YEAR:2021
Love the texting w updates and video of the inspection done.
08-04-2025
Hello Ngoc, We appreciate your business here at Boast Volkswagen. Sincerely, your Service Team
TYPE:ServiceMODEL:AtlasYEAR:2018
I loved your staffs video that detailed out clearly what is going on with my car. I didn’t have to have a middleman. Also as a female, it made it easier to relay the info to the Mr. He didn’t have any questions and clearly understood the situation. If I could rate you for that alone I’d give you 5 stars and go the guys who repaired my car. The team that were responsible for me during my journey I found oddly disconnected with me. He preferred to communicate solely by text despite that I called him and left him a voice mail on his direct line. He directed me to call him to his number. What I noticed this time around is that when I’m not “waiting” I’m out of site, out of mind. Vs when I’m there. I know that’s natural to do. But this is a business and my bill was nearly 2k. I also couldn’t get a straight answer from him on my tire. Did I need to replace it soon, or did I have time on it. Also, with 4wD I thought you needed to replace all your at the same time or the tires won’t be balanced. Lastly, I didn’t appreciate having to ask him to check to see if my tires were still under warranty. I felt like he wasn’t helping me. He was only ringing up my sales . He did offer me a 50.00 discount. Which was ok. Would have thought 2.5 days with your car in there could have granted you better savings considering the website offered coupons that were better deals. Small type won’t allow you to use them after the fact. Which also feels very shady. Overall, I’ve had better experiences. Both here and back at Vw in Michigan. In Michigan, they even came and picked up my car for service and returned it when it was done. That I miss. Didn’t pay more for it either.
08-04-2025
Hello Janet, We want to thank you for completing our survey as we value your feedback. We truly appreciate your business here at Boast Volkswagen and want to apologize for your experience. Please know this was not our intentions. Sincerely, your Service Team
TYPE:ServiceMODEL:JettaYEAR:2020
I was not contacted or kept up to date regarding a simple brake job.
08-04-2025
Hello Jason, Thank you for completing our survey as we value your feedback. Our apologies for the poor communication and the experience. Please know this was not our intentions. We truly appreciate your business here at Boast Volkswagen. Sincerely, your Service Team
TYPE:ServiceMODEL:TiguanYEAR:2023
Quick service, professional crew and pleasant friendly staff!
08-04-2025
Hello Diane, Thank you for your business here at Boast Volkswagen. Our apologies for not sharing the video inspection report. Sincerely, your Service Team
TYPE:ServiceMODEL:TaosYEAR:2025
I was advised by video the work being performed on my car. The staff was friendly and listened to my concerns.
08-04-2025
Hello Kathleen, We appreciate your business here at Boast Volkswagen. Sincerely, your Service Team