TYPE:ServiceMODEL:TiguanYEAR:2020
Average Score (415 reviews):4.8
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:PassatYEAR:2020
Excellent service!
01-24-2025
Hello Mark, We appreciate your business here at Boast Volkswagen. Sincerely, your Service Team
TYPE:ServiceMODEL:AtlasYEAR:2022
I don't DISLIKE this dealer but I always feel like they are "too busy" and over promise and under deliver. Last visit I took my car to the 1:00 PM appointment and was told that I would have the car by the "end of the day". By 4 PM the advisor called to let me know that the car wasnt complete and that it wouldn't be ready until the next day. The work was completed next day and the shuttle came to get me for the 45 minute trip back to the dealership in the "3PM" traffic crunch. Not that the dealer could control that, it was still irritating that the completion was a day later than promised. As I was diving home I noticed a "blob" of grease, or some other material on my windshield right in my line of sight. This placement HAD to be intentional as there was no reason for anyone, during the service, to come in contact with my interior windshield. This was a bit of added insult to injury, as if someone was pissed off at me because my car had a "mystery" oil leak! All-in-all, I'm becoming somewhat discouraged with the Volkswagen brand, perhaps it's the dealers, I'm not sure why I'm am thinking of switching to another brand for my auto needs.
01-23-2025
Hello Robert, Our apologies for the poor experience. Please know this was not our intentions. We truly appreciate your business here at Boast Volkswagen. Sincerely, your Service Team
TYPE:ServiceMODEL:PassatYEAR:2020
Over the last 10 yrs I have purchased 2 cars from Boast VW and my sales person, Dave Rook is still there (15+yrs), so, glad he is. I recently have had the pleasure of working with Cassey, my Service Consultant. She is truly an asset to Boast VW. My last service was on 1/15/25, an emergency drop in. She and the technician found the problem. It was the Starter in my 2020 VW Passat. I did not purchase this Passat from Boast, but that did not matter. I received STELLAR customer service as I knew I would with Cassey. I am extremely satisfied and appreciate her professionalism and herself! She confirmed with the warranty dept., ordered the part from JAX, and my car was ready to be picked up the very next day. Also, I did utilize the shuttle service and was brought to my home on 1/15/25. Glad to see that Drew was still there. This team proves that they enjoy working at Boast VW which is typically unheard of in the car business. Thank you to everyone involved and PLEASE, convey my rating and survey to these 4 persons! Take care, Lisa Fratoni
01-23-2025
Hello Lisa, Thank you for the kind words. Yes, we will be sure to share your comments with the team. We truly appreciate your business here at Boast Volkswagen. Sincerely, your Service Team
TYPE:SalesMODEL:TiguanYEAR:2024
Everyone was extremely helpful and friendly. Susanne went out of her way to find my perfect vehicle.
TYPE:ServiceMODEL:BeetleYEAR:2018
Very efficient
01-22-2025
Hello Ninnette, We truly appreciate your business here at Boast Volkswagen. Sincerely, your Service Team
TYPE:SalesMODEL:Atlas Cross SportYEAR:2024
Keep Suzanna. She went above and beyond to help me learn everything about my atlas!!
TYPE:ServiceMODEL:JettaYEAR:2019
A repair under warranty and an 80,000-mile service were performed, as well new tires acquired, mounted, and balanced on my vehicle. All of this was done over two days, and communication with the service consultant was constant and helpful.
01-21-2025
Hello Thomas, Thank you for your time to complete our survey. We appreciate your business here at Boast Volkswagen. Sincerely, your Service Team
TYPE:SalesMODEL:TaosYEAR:2025
TYPE:SalesMODEL:ID.4YEAR:2024
Top notch sales experience