TYPE:ServiceMODEL:TiguanYEAR:2022
Had engine light come on and called VW and they fit me in. They are the best customer service I ever dealt with at any car dealership and I have owned a lot of cars. 10 Stars for Bob Boast!
Average Score (413 reviews):4.8
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
05-22-2025
Hello Deidre, Thank you for your time to complete our survey. We appreciate your business here at Boast Volkswagen and the kind words. Sincerely, your Service Team
TYPE:ServiceMODEL:BeetleYEAR:2019
TYPE:ServiceMODEL:TiguanYEAR:2022
It took 3 visits to resolve a possible oil leak. Cost me $1200 and it was still leaking. So they replaced parts but that wasn't it. I should have gotten a refund. 4th visit the mechanic said the plug was leaking and needed to be pushed in. 😢 Casey, my rep, is always on target. Always keeps me in the loop. Polite, professional, I really appreciate her.
05-21-2025
Hello Janis, Our apologies for any confusion in regard to the invoicing or charges. Let our service team review your concerns. We appreciate the kind words toward our advisor Cassey. We truly appreciate your business her at Boast Volkswagen. Sincerely, your Service Team
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2021
Great experience, only thing I would do differently would be more personal communication. I did receive several texts and that is great, however when a specific service is recommended sometimes a in person explanation is more helpful than a text.
05-21-2025
Hello Robert, Thank you for your time to complete our survey as we value your feedback. We appreciate your business here at Boast Volkswagen. Sincerely, your Service Team
TYPE:ServiceMODEL:AtlasYEAR:2019
Darin was a true professional! My part was on back order, made sure I was updated throughout the process, helped me with needs of transportation while my car was there for a couple months. Couldn’t have asked for better service! Thank you Darin! -Andrew
05-19-2025
Hello Andrew, We appreciate your business here at Boast Volkswagen. Sincerely, your Service Team
TYPE:ServiceMODEL:TaosYEAR:2024
The service department is top notch! Sincerely, your service team is spectacular.
05-19-2025
Hello Tania, We would like to thank you for your business here at Boast Volkswagen. Sincerely, your Service Team
TYPE:ServiceMODEL:AtlasYEAR:2022
Exceptional Professional Interaction with the dealership and staff right from the start, until service was completed 💯
05-19-2025
Hello Paul, Thank you for the kind words as we truly appreciate your business here at Boast Volkswagen. Sincerely, your Service Team
TYPE:ServiceMODEL:TaosYEAR:2024
TYPE:ServiceMODEL:Golf RYEAR:2024
This was by far the WORSE and most humiliating experience with any service department. I also must add that the sales experience was 100%! Unfortunately there was an issue with my NEW car the first week I got it. Brought it in for service THREE times for the same issue. I understand that these cars are complex and I believe their techs are competent. But the lack of communication was horrendous. They had my car for 23 days and I had to chase them down to get updates. If the part that's needed comes in on a Monday, it's unacceptable not to get feedback for a week, even after several phone calls. They won't see my car again!
05-19-2025
Hello Terry, Our deepest apologies for the poor experience. Please know this was not our intentions. Your right, the technology with the vehicles today has many benefits until it may produce an issue. Our apologies for the delay in repair time as this here took a little brainstorming with the factory. We truly appreciate your business here at Boast Volkswagen. Sincerely, your Service Team
TYPE:ServiceMODEL:TiguanYEAR:2024