The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
Terry F.05-16-2025
TYPE:ServiceMODEL:Golf RYEAR:2024
This was by far the WORSE and most humiliating experience with any service department.
I also must add that the sales experience was 100%!
Unfortunately there was an issue with my NEW car the first week I got it. Brought it in for service THREE times for the same issue. I understand that these cars are complex and I believe their techs are competent. But the lack of communication was horrendous. They had my car for 23 days and I had to chase them down to get updates. If the part that's needed comes in on a Monday, it's unacceptable not to get feedback for a week, even after several phone calls.
They won't see my car again!
05-19-2025
Hello Terry,
Our deepest apologies for the poor experience. Please know this was not our intentions. Your right, the technology with the vehicles today has many benefits until it may produce an issue. Our apologies for the delay in repair time as this here took a little brainstorming with the factory. We truly appreciate your business here at Boast Volkswagen. Sincerely, your Service Team
Victor B.05-16-2025
TYPE:ServiceMODEL:TiguanYEAR:2024
Darryl S.05-15-2025
TYPE:ServiceMODEL:AtlasYEAR:2024
Made my appointment for a recall and a rattle in the passenger door. While in the dealership, as I was close to my 20,000 oil change, I also scheduled that. I planned on at least a three hours wait, but was pleasantly surprised that I was in and out in under 2 hours. Friendly staff and comfortable waiting area with wifi.
05-16-2025
Hello Darryl,
Thank you for your time to complete our survey as we appreciate your business here at Boast Volkswagen. Sincerely, your Service Team
Joseph G.05-13-2025
TYPE:ServiceMODEL:Jetta GLIYEAR:2025
Maria W.05-13-2025
TYPE:ServiceMODEL:TaosYEAR:2022
Johanna W.05-12-2025
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2023
My service advisor, Cassey, is amazing. She makes every experience at the dealership memorable for the right reasons. She's kind, considerate, accommodating and communicates timely.
05-13-2025
Hello Johanna,
We truly appreciate your business here at Boast Volkswagen. Thank you for the kind words. Sincerely, your Service Team
Patricia L.05-12-2025
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024
Very efficient. Needed a new battery in my key fob and I had a recall on my Volkswagen Atlas Cross sport I pulled in to the service lane. Someone came out helped me. I was finished and within 15 minutes very efficient
05-13-2025
Hello Patricia,
Thank you for your business here at Boast Volkswagen. Sincerely, your Service Team
Andrew C.05-12-2025
TYPE:ServiceMODEL:TiguanYEAR:2023
Stacey U.05-11-2025
TYPE:ServiceMODEL:AtlasYEAR:2019
courteous and professional service.
05-12-2025
Hello Stacey,
We truly appreciate your business here at Boast Volkswagen. Sincerely, your Service Team
